Reviews
“Ruben was timely and was friendly and knowledgeable. He was willing to answer all of my questions and explain everything he was doing, which I appreciated. System is working great again.”
“Ruben was timely and was friendly and knowledgeable. He was willing to answer all of my questions and explain everything he was doing, which I appreciated. System is working great again.”
“It has always been good to deal with Kappler, and this visit was not different! Our service technician was Liam. He texted us before our appointment that he was on his way and arrived on-time. He listened carefully to my description of the problem(s), and I walked him to both the indoor and outdoor systems discussing possibilities and left him to begin his inspection(s). In a matter of ~20 min he had identified the likely issue – which involved the replacement of the Furnace Logic Board back in 2017 by another “well know” HVAC local company. They had wired two wires in reverse on the logic board leading to the thermostat. While still allowing the AC to run ,it was causing the AC system to run only in Stage 2 and shut off. Correcting the error on the logic board seemed to fix the AC problem so far, and we look forward to lower utility bills! I will also add that Liam was very likeable individual, and was knowledgeable in answering all my questions. I really felt like I was a part of the process and not just the customer! This is why we keep coming back to Kappler for our HVAC needs. Thanks!”
“Logan was great! He was thorough and comprehensive in his explanation and understanding of our property and its unique needs. He was very friendly and personable, and made the process of looking at quotes for our property very comfortable.”
“Stephen arrived at the beginning of the time frame for my appt. which I very much appreciated.
My appt. was for a routine maintenance on my outside a/c. He was able to answer all my questions about my unit. Ex. I didn't know how to get rid of the cotton that had collected on the outside of my unit. I didn't know I could use my hose and gently wash it away. He was very polite. I will use your service in the future.”
“Every visit is typical of my relationship with Kappler Mechanical as a customer spanning most of its 25 years. Everything is straightforward and the technicians are always friendly, well-informed, and take the time to explain everything that they do and options available if work needs to be done. Kappler is the gold standard in the industry!”
“Liam was outstanding! Provided us with helpful information and excellent service! Thanks!”
“Ruben over did a nice job. He is knowledgable and listens to my observations and answers my questions politely. That's very important!, cool! I however have a little "constructive criticism". He has been here three times (at least). He has lost screws to covers 2 of three times. I found the missing screw this time in the carpet. He needs a method for handling disassembled parts. Example, a wrist magnet for small things. Second, he does not clean up after himself. I found old electrical tape, old splice butts, etc. everywhere. Lastly, I had placed protective split tubing around the thermistor wire. He did not tuck the tubing back into plastic cover housing or reinstall mouse/snake keep-out mesh. If he does not understand something he should ask owner for details. Instead, he took the easier route and did not re-tuck tubing and threw the snake mesh away on the ground. Overall, he did a good job! But little things add up. Please use this feedback for improvement and teaching. Dave”
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