“I was experiencing a problem with water accumulating in the sheet metal pan that my furnace sits in. I contacted the Kappler office and asked when I could have a technician come out to diagnose my problem. Much to my delight a trained technician was able to come out the same day and evaluate and fix my problem.
Ulises Felipe was my technician and did an excellent job of diagnosing the problem and immediately fixing what was causing the leaking water. He also did a quick evaluation of my furnace air conditioner evaporator coils and drain system and rewired the float switch to prevent the problem from happening again.
Ulise’s was very knowledgeable, professional, and provided excellent customer service, so much so that I will be using Kappler Mechanical for all of my HVAC needs going forward. It is nice to see that there are still companies that value customer service based. Well done, Daniel Christensen”
– Daniel C.