Archives: Reviews

“Kappler is very dependable. On time with great communication. They make heating and air conditioning for my home very easy to maintain.
Thanks for such great service.”

– ed s.

“Travis was upbeat, friendly, punctual, and a pleasure to work with. He knew what he was doing, and my furnace checked out fine. He cleaned the inside and would have washed the filter, but I insisted I could handle that! No surprise charges when it was time to pay. I will request him again next year.”

– dena h.

“Ruben was prompt, respectful, and answered all of our questions with ease during his maintenance visit. I am happily using Kappler for all of our HVAC needs.”

– Laryssa M.

“Kim showed up promptly on time and looked around surveying our set-up. She explained the operation of the heat pump system and took photos of the outdoor location of mechanical equipment, the electric panels and the mechanical room. Then we sat down and discussed her recommendations for out proposed system.
Overall the visit was very helpful in learning about heat pumps and the other equipment we'd need to have installed. She was extremely nice and professional.”

– Carl H.

“Easy to schedule and installation technicians arrived on time and proceeded with all the necessary components. Care was taken to protect the floors and work area. Work began without delay after explaining the installation steps to me. After installation the work area was cleaned and the system tested with no issues. System operation was explained -rigor to departure. Kappler can be fully trusted to perform top notch installation and service. Thanks for another superior job.”

– John P.

“Ruben came to do a maintenance check on our 14 month old train furnace. He did a superior job. I highly recommend and Kapler mechanical for your needs.”

– Steve L.

“Ulises was my technician today and as always he was fantastic! He checked out my heat pump and did the maintenance required. He was pleasant, efficient and professional! Always a pleasure to welcome him and any technician that Kappler Mechanical sends! Thank you as always!!!”

– R L.

“Ulises was my technician today and as always he was fantastic! He checked out my heat pump and did the maintenance required. He was pleasant, efficient and professional! Always a pleasure to welcome him and any technician that Kappler Mechanical sends! Thank you as always!!!”

– R L.

“Getting a heat pump and mini-split system installed by Kappler Mechanical was a great experience from start to finish. We had a 22 year old gas furnace and want to move our home to an electric (and hopefully, more/all renewable energy) future. Kappler made it as easy as it could be and delivered everything exactly as estimated and scheduled in a very professional manner. From our first conversation with Project Manager, Brett Monnin, through the install led by Beck Halbeisen, we were impressed and confident we had made a good choice. Kappler also uses very convenient business methods for scheduling, billing etc..including automatic notifications via text and email. They were completely responsive or proactive with every communication. The system is working well and we could not be more satisfied.”

– Vicky Z.

“I was very satisfied with the assistance of Ruben. He is a very knowledgeable technician and very polite. I’ll ask for him next time I make an appointment”

– Esther B.

“I chose Kappler Mechanical to install a new air conditioner back in 2011. They have maintained the AC unit ever since, and now I have them maintaining my 15-year-old furnace as well. The office staff and technicians are throughly professional, competent, courteous, and trustworthy. I highly recommend Kappler for anyone seeking a better HVAC experience.”

– James A.

“Ulises gave us some valuable pointers on using our new mini-split and performed the preventative maintenance quickly. We are happy we used Kappler for the install and very happy with the product.”

– Ron C.

“Colin and Roy were professional and courteous. They were also committed to answering all of my questions about the work, and brainstorming ways to resolve some of the challenging issues that our old but charming house presented.”

– Rick A.

“As with all my experience with Kappler personnel, Ruben called in advance of his arrival. He was on time, described what he inspected and was very helpful in answering my questions.”

– Charles M.

“Ulises has been here before, and we were pleased to see him. Speaks well of your company that you are able to retain talented people. He was thorough on both units. He also noted that our overflow system on one unit was not set up correctly, and he suggested a remedy without being pushy. Pleasant experience.”

– Nancy M.

“Travis researched error code and inspected all sensors, Once defaults were discovered he cleaned and adjusted the components. He also reviewed the thermostat settings and then ran furnace to make sure it was fully operational. Arrived early, used foot covers, was very professional. Thanks for the outstanding service.”

– John P.

“We had the first annual check up of our new furnace today and Travis Lim was GREAT!
He explained what he would be doing and answered my questions about the furnace filter.
Appreciate his professionalism and the peace of mind we have with our new furnace.”

– Margaret H.

“It was a pleasure to welcome Ulises again for the excellent service and caring attention he has always given when taking care of our HVAC system(s); he was accompanied by Reuben whom I was pleased to meet and thought to be a fine example of “new staff (?).” We value our long-term professional relationship with Kappler Mechanical, and were pleased to renew our service agreement for 2024.”

– Ken M.

“We really appreciate your knowledgeable and professional team. They did a great job on all aspects of the heat pump system design and the electrical and mechanical installation.”

– Jana M.

“Travis and Ruban took time to explain everything they did and our system is working as it should. Both were personable along with being professional. We are always satisfied with Kappler service techs. Thanks for being on time also!”

– donetta L.

“Ruben and Travis did an excellent job servicing our furnace for winter. Prompt, super friendly and professional. Always have a good experience with Kappler!”

– Cathy W.

“We had an error code show up on our furnace yesterday and called Kappler today – the answering service was courteous and I received a timely call back from Kappler. Since the furnace wasn’t functioning properly, Kappler arranged for Travis to come out that afternoon. Travis promptly diagnosed the problem ( a fault code that another HVAC company couldn’t apparently diagnose) and proceeded to go ahead and perform routine winter maintenance as well. We switched to Kappler earlier this year and will continue with them for sure. They are the best HVAC company we have ever dealt with in Boulder.”

– Dennis B.

“Kappler service technician Travis arrived at the scheduled time to service my furnace system for the winter.
He identified himself when he arrived and was very professional and courteous during his visit.
I appreciate getting good customer service and he definitely provided me that along with providing me with all of the information on what the furnace service would involve and answered all of the questions I had about my furnace operation.
I like doing business with family owned small business’s and will continue to use Kappler for all of my HVAC needs along with giving referrals to any family members or neighbors.”

– Daniel C.

“Travis was very friendly, went straight to work, informed me of his findings, and did the job as expected. It was a good experience as usual.”

– Robert W.

“Ulysis is very thorough and took the time to answer all my questions in detail. After he serviced the furnace, he told me of other products that I might consider that would protect the furnace. He is very polite and courteous.”

– Susan T.

“I found Kappler Mechanical & Electrical to be most prompt and efficient. They sent a notice of the date and time they would do the job. The workers arrived at the time promised and finished their work on time. They were neat and friendly. I certainly would highly recommend your company and workers.”

– Jerry P.

“Your team was awesome! I called them late Thursday afternoon. They had a quote to us that evening and started the work on Friday morning. The existing hot water heater had gone out and was leaking so the building was without hot water. They were quick and courteous. We will be using you in the future. Thank you!”

– Laura C.

“I called in the morning and the tech was at my house a few hours later. Travis was very thorough and he explained everything he was doing as well as the cost. Because of the repairs completed by Travis, the AC now works perfectly.”

– Mike W.

“We’ve used Kapler in the past and it was time to have our AC checked. Travis was very thorough and explained everything he was doing. While he offered additional services he let us know the necessity of those services. All-in-all, a very good job.”

– Doug A.

“Colin and Nate and the rest of the team did a great job! A few different electrical upgrades – they were efficient, friendly, kept me up to date on progress – all in all it was a great experience and I’ll certainly contact them again for future needs.”

– joe a.

“The tech arrived promptly at the early end of the window. He explained exactly what he was going to do and how he was going to do it. He was efficient in his actions and had our system checked out and our filters cleaned pretty quickly. He at all times observed customary practices in keeping customer’s homes clean and neat. He explained his diagnostic tools and showed us that they were reading that things were working properly. He also explained that Mitsubishi has made an air purification attachment for our unit and is having information sent to our email on it. All in all, a very satisfactory experience.”

– Gregory H.

“I was very satisfied with the installation of the Aprilaire dehumidifier. Justin is a very easy person to work well and he takes the time to explain any new equipment and its installation.”

– Charles M.

“Kappler Mechanical has maintained my Trane system for many years. I have had great service with them and especially with their service rep, Ulises. I know if I have a problem they will work to figure it out and make the necessary repairs. Great company with excellent technicians.”

– John P.

“From the initial estimate w/Brent to the installation team of Adrian, Logan and electrician Nathan, we could not be more pleased with Kappler Mechanical and our new Bosch 20 SEER heat pump. All communication(s) throughout the entire process were prompt & professional. Kappler Mechanical really has a great business model & top notch (office & job site) team delivering high quality HVAC services.”

– James R.

“Colin and Nate installed 4 new electrical circuits in the kitchen. They were very professional and the work was done as requested. Resolved our electrical issues. Thanks.”

– Steve A.

“I do not want to place my information on Google or Facebook but do want to thank Kappler for the assistance and good work of Brent Monnin and hard work and competence of Adrian Rangel and Miles Matulik on installation of the furnace/heat pump on 10/6-10/7. All are good representatives of Kappler.”

– Lois R.

“Travis and Michael did an excellent job doing annual service of air conditioner. They were professional, friendly and respectful wearing shoe coverings in the house. We have always had excellent experiences using Kappler!”

– Cathy W.

“Ulises was prompt and through in his checking the mini-split and whole house heat pumps Kappler installed about 6 months ago. He suggested we install surge protectors on the outside units and we were glad to do so.”

– Charles M.

“We’ve been a Kappler customer for years and they consistently deliver great service. Today was the annual maintenance for our mini-split system. I appreciate the the phone call letting us know we were the next stop as well as the text with Travis’ photo letting us know he was on his way. Travis was on time, he was friendly and courteous and took care of the system maintenance thoroughly and efficiently.”

– Jeanne B.

“I was experiencing a problem with water accumulating in the sheet metal pan that my furnace sits in. I contacted the Kappler office and asked when I could have a technician come out to diagnose my problem. Much to my delight a trained technician was able to come out the same day and evaluate and fix my problem.
Ulises Felipe was my technician and did an excellent job of diagnosing the problem and immediately fixing what was causing the leaking water. He also did a quick evaluation of my furnace air conditioner evaporator coils and drain system and rewired the float switch to prevent the problem from happening again.
Ulise’s was very knowledgeable, professional, and provided excellent customer service, so much so that I will be using Kappler Mechanical for all of my HVAC needs going forward. It is nice to see that there are still companies that value customer service based. Well done, Daniel Christensen”

– Daniel C.

“Brent did an outstanding job of evaluating our current system and its capabilities and how a new heat pump and mini split systems would fit into our home. He was able to answer all my questions regarding power requirements, winter heating and summer cooling, and details of the impact of our current duct system. I was adamant about not including a gas backup system and he has provided an excellent heat strip solution. We went through the configurations on how to place each of the units. He was also able to make an estimate with the rebates that would be attainable (which are significant). I feel confident that he has proposed a very acceptable green solution to replacing our air conditioner and gas furnace with a much more efficient and capable system.”

– Robert E.

“Nick has been out before. As always with all of Kappler’s technicians – helpful, patient, personable, knowledgeable, efficient and tolerant of all my distractingly naive questions.”

– Dan D.

“Outstanding customer service as always!! Nick Bullock is doing a great job for you guys!! He fully explains everything he has checked out on the HVAC system. Give this young man a raise, he makes you look GOOD!! I will request him by name for my next for my next Preventative Maintenance appointment.”

– Gordon H.

“The install team of Adrian and Logan were prompt, professional, and efficient. They were very respectful of my house by covering the floors and cleaning up well. I am a retired contractor and they were very accepting of my requests to do the job the way I wanted, as to placement of both indoor and outdoor equipment and the way the line sets were run. Kappler Mechanical is very well organized, with bidding documents, payment and all notifications online. I would highly recommend them.”

– Robert H.

“Travis is an excellent technician. He is very courteous and completed the biannual maintenance quickly. I love having Kappler take care of our Trane furnace/AC that they installed for us a few years ago. I never need to worry about it anymore, they keep it running like brand new. We have the silver plan and we highly recommend Kappler for installation and maintenance. And you can’t go wrong with a Trane”

– Melissa W.

“Travis was great; showed on time, called 15 minutes before arrival. Pleasant and professional. Clearly explained exactly what he was going to do, and a couple very minor items that needed fixing. Left the work area clean, turned off the lights when he was done. He represents Kappler very well.”

– Ken D.

“Nick was wonderful. He was very thorough & nice. Nick told me of the importance of having all heads in the same mode. He also made sure I knew how to adjust the settings on my remote. He obviously liked working for Kappler. He’s a keeper for Kappler!!”

– David & Sandra S.

“Nick is fabulous! This is the third time he’s been the technician for our routine Comfort Club check-up. He’s knowledgeable and explains things clearly. Kappler is a great company and would highly recommend them!”

– Shari G.

“It was our first time using Kappler to upgrade our old A/C and furnace, and I can confidently say that we’ll be returning customers. Their quote provided the best value compared to the others, and they were professional and courteous at every step. We are very happy with the new system so far!”

– Stephan O.

“Kappler is on top of their game! Best technician, equipment, knowledge, integrity, and honesty. I bought a service contract as well. I now have peace of mind! Thank you!”

– Leslie V.

“Kim took an exceptional amount of time to explain to us the many options available through your company. She was very friendly and knowledgeable. We appreciate the promptness of the estimate appointment and how quickly the estimate arrived.”

– Katherine M.

“We were so impressed with the quality of work and competency of the crew. It was a big job to complete in one day and they brought in the “man power” to get it done, and completed correctly. I roamed the house after they left and wouldn’t have known they’d been there if I hadn’t been home, too. They protected the floors. All furniture was returned to its original location. They left the house as they’d found it- clean! We would highly recommend Kappler! Thank you for your excellence.”

– Jeff B.

“Very informative and professional interaction with Kappler employee during the initial exploration of installing a mini split heat pump at my house. Thank you for being on time and providing very knowledgable information about the project.”

– Lorant M.

“As a former HVAC and refrigeration company owner, (and Honeywell Sales/Service liaison) I can attest that everything was top-notch. Price, cleanliness, communication, expertise. The crew was on time, crew members jumped into their individual jobs, and the job was done and worked perfectly. What more can I say? Highly recommend.”

– Gary M.

“Brent did an estimate for me. He is a very knowledgable home HVAC person. Engaging individual that inspired confidence with no BS. Good listener as well which is very important.”

– Joe B.

“The technician called when he was on the way, arrived on time, wore foot covers to protect my floors, and gave easy to understand explanations of the furnace maintaince that he completed. Good customer service skills by the technician and the person who helped me schedule things. Thank you.”

– Karen F.

“Nick was very thorough and professional. He explained everything he did and gave me a thorough breakdown of every item checked and cleaned. We will definitely continue to use Kappler for our heating and A/C equip.”

– Mitch R.

“Nick arrived on time. He was very thorough with his maintenance check. He reviewed his results with me in a friendly manner. Great experience all around!”

– Gina H.

“I had a problem with my furnace on Sunday and Kappler was able to get someone out on Monday around 1:00. Two technicians were out and solved the issue with my furnace. Kappler again has done an excellent job.”

– Dennis L.

“Ulises was prompt, courteous, and explained exactly what was happening with our water heater. After going through the diagnostics, he explained that our unit was putting out the correct temperature and everything appeared to be functioning normal. This gave us peace of mind. We will continue using Kappler for our HVAC needs.”

– John P.

“Nick was great. Nice guy, friendly and took time to explain everything he did. I will recommend your services anytime I have the opportunity.”

– Gary L.

“Nick is super friendly and knowledgeable. Clearly explains everything and what might be needed to fix it. Doesn’t try to upsell – informs you of your purchasing options from Kappler or at retail.”

– Alex B.

“Our service technician, Nick, was just here to perform the routine service of our HVAC systems. Nick is exceptional. He was prompt, courteous, professional, and competent. Nick spent a lot of time going through all of the equipment to be sure it was operating as it should. He was knowledgeable and explained things to us when he completed the maintenance. We feel in good hands with Nick and Kappler and would recommend them to others.”

– Karen S.

“Brent did a fabulous job assessing our requirements and developing a design that met our needs. He presented an estimate during the evaluation for the installation that included the rebate. The experience was very pleasant and his knowledge of heating/cooling systems was great. We have an old house with an unusual hybrid heating system and he found a solution that can work for us.”

– Kent C.

“I called Kappler in the morning of the coldest day of the year and Travis was at my house at noon! He was friendly and professional. He explained everything he did while he found and corrected the issue. I feel confident that I won’t freeze!”

– Ellen G.

“Nick did a great job at diagnosing and fixing the problem. He was very knowledgable about HVAC systems and controls and got the system running in short order.”

– Bob T.

“Brent was very thorough in his explanations and offered more than one solution to our need for replacement of our current system.”

– Lori K.

“My furnace went out on a Sunday night when the temperature was about 20°. I made an online appointment to have service done on the furnace on a Tuesday morning but the office called me Monday morning and offered to have a technician come out at noon on Monday. He arrived promptly, seemed knowledgeable and was able to fix the problem by cleaning a part rather than having to replace it. I will definitely use them again if something further happens with my furnace or air conditioning.”

– Gary B.

“Kappler was able to reschedule a technician for Saturday afternoon, after just setting up an appointment yesterday. Travis arrived on time and was very helpful in diagnosing the problem with our gas furnace. He explained what was failing and worked to schedule a replacement induction motor ASAP the motor arrives. Very happy not to be in a position of a failed furnace during cold weather. Thanks again.”

– Nick J.

“On January 19th I had an error message on our thermostat and I called Kappler in the morning of the 20th. Kappler was able to sent out a tech. The tech they sent was Travis Kim. Travis was extremely knowledgeable and explain in detail what needed to be done. I hope the next time I need maintenance done, Travis will be the one that is sent or someone as knowledgeable and courteous. Kappler and their techs do an outstanding job, I would recommend them to anyone.”

– Dennis L.

“Travis was very friendly and did not start off saying we needed a new furnace. He said we should get a cleaning of the blower motor. I have made an appointment to get a quote on a replacement and made an appointment for the motor cleaning. Glad I chose Kappler.”

– Jeff F.

“Justin went above and beyond for the installation. He provided excellent communication and easy to understand explanations. He updated me with the progress. He was very attentive to any concerns I had, and even returned to the site to make sure everything was OK when I was having another problem and even help me solve that problem. I’m 100% happy with this company and Justin.”

– Robin D.

“We replaced our old gas furnace and air conditioner with a new Amana furnace, Bosh heat pump and a Mitsubishi mini-split system. Also some electrical change were required to support the new equipment. A large crew of people worked two days install all the equipment. We were extremely pleased with the work and with the ease of communicating with installers. I would definitely recommend Kappler Mechanical to anyone installing similar equipment.”

– Charles M.

“I was very happy with the installation process at my property. This included the initial plan and recommendations with Brent and the full scale team to install my products. They were professional and explained everything to me and kept me updated about every phase. They left my home very clean at the end of each day of installation. Everyone has been polite and friendly. It went better than I thought it could go off. I definitely would recommend.”

– Robin D.

“Mr. Felipe is an excellent repair person. He was able to diagnose and repair an apartment furnace with ease. I want to thank Kappler for hiring excellent individuals to conduct business. Their employees reflect their business principles. Thank you!”

– Joe M.

“Took time, but I GREATLY appreciated how thorough and careful Travis was, He did an excellent job and is to be commended. He represented your company well.”

– Pete P.

“Nick was very capable & pleasant – also efficient. Took the time to check out a sound in the duct work – turns out we have a flexible duct that wobbles.”

– Nancy M.

“Travis was very knowledgeable and explained what he was doing. Did a great job of cleaning and maintaining our ac/heating unit. I would highly recommend this company and Travis. Thank you”

– Gina B.

“Ulises is always focused, diligent, and shows care when working in our home. He is respectful of our home and takes care to make sure he leaves the environment in the same condition as when he entered…and in the meantime we have a well-maintained furnace!! Thanks, Ulises!!”

– Paul T.

“Thanks to your terrific people keeping track of my maintenance schedule (Kim) and informative, personable and expert technicians like Travis, I rest easy knowing that my heating and cooling needs will be reliably taken care of. Thank you, Kappler Mechanical.”

– Constance H.

“Excellent service, prompt and efficient! I’m a realtor and I have referred Kappler mechanical to many of my clients. Every time they have done a great job and my clients are thrilled with the service. I’ve personally used them in my home and rentals and highly recommend them!”

– Lori F.

“Kappler installed a multi-speed Trane efficiency furnace and a Reme Halo air purifier. I believe it is the Bentley of all HVAC systems. Kappler employees – EVERY ONE OF THEM – are excellent in their service. I will recommend them to anyone needing a replacement. We will soon have them install and hook up the matching Trane A/C compressor and a new Hot Water Heater.”

– Steve L.

“Ulises Felipe was personable, knowledgeable about the furnace, called for more info, shared the options we have for fixing or replacement., set up a time and day for more specific service. Thank you!!!”

– Edna O.

“I would call these two technicians thorough. The leak that started after they left wasn’t their fault, it just happened. A fluke. But they came right back and made absolutely sure the new unit wasn’t leaking anymore.”

– Paula A.

“Nick was out for our bi-annual maintenance, as always he was great!!! He is professional, personable, and knowledgable. He preformed the required items and kept me informed the whole time. The entire team at Kappler Mechanical are outstanding!! Nick like everyone that I have encountered with Kappler is like having a great family friend over for a visit and, as a bonus you get an item taken care of that was necessary that required professional help!! Thanks for being there not only for maintenance and service but for emergencies as well!!! Cheers!”

– Russ L.

“This was our first visit by Travis Lim, and we were totally satisfied with his work which included several actions that he was not expecting, because they were not on his routine maintenance list. His work was excellent, and we are grateful that he is on the Kappler team!”

– Ken M.

“Brent couldn’t have been nicer, and his expertise was top notch! I have no complaints whatsoever and hopefully will be working with you at some point, since this was a visit of explanation and quotes. Thank you so much for being so thorough, and so very kind.”

– Paula A.

“I was very pleased with the repair of my furnace. The diagnosis of the furnace problem was a bit complicated because the failure of one part caused another problem in the furnace. The repairman identified both problems and found a replacement part so that the entire repair was completed in a single day. Also the repairman was very friendly and easy to work with.”

– Charles M.

“Quick service was here in a couple hours. Very friendly, knowledgeable and thorough. Got my furnace back up and running after we woke up to a cold house. Thanks for the great service!”

– Chris P.

“Nick was very personable and very professional young man. I appreciate his respect also. Explained everything in detail. Great experience.”

– Gloria T.

“He was patient and waited to hear the strange sound the furnace made. He tightened bolts and made sure things were back to normal. Explained his work in detail. Appreciate prompt response from the whole team to address our concern.”

– L. Marcela S.

“Brent is brilliant. Personable, ethical, knowledgeable and and great problem solver. It’s a high pleasure to work with him in all his integrity.”

– Steve L.

“Josh Gibson was wonderful. Josh arrived on time, explained everything without making me feel like a dummy, was knowledgeable, efficient and kind. I was impressed to learn that Josh has been with Kappler for 8 years and that he was honest and straightforward with me. Many thanks!”

– Laura T.

“Justin masterfully troubleshot the issue, came up with a solution, and provided a fix. This is just another example of why Kappler is and will remain our HVAC provider.”

– Jack H.

“Nick was very good! He explained all his work and changed my filters. He was very personable and I was happy to have another service person who was so nice to explain what he does so well. I’ve been very pleased with all your workers. Thanks.”

– Candy H.

“Ulises was very polite and informative. Was in no hurry even though I’m sure they are very busy. Treated things with care and took time to answer questions. Thank you.”

– Rick G.

“Ulises was terrific. Very personable with great knowledge of our HVAC systems. He was helpful with tips about maintaining our equipment between our semi-annual inspections by Kappler.”

– Pat L.

“Josh is always a pleasure to service our system. His expertise and product knowledge is the best. We always look forward to hearing about his exploits, both hiking travels and “housing”. That’s quite a story in itself! He knows his job and it shows on every visit. We hope to have him here on future servicing visits! Thanks Josh!”

– Glenn L.

“Alex was amazing. He diagnosed the problem within minutes and repaired the problem !”

– Maryann C.

“Ulises is professional in all respects. He explains what he is doing and why. He is respectful and courteous in in all respects. He is welcome in our home anytime.”

– Jim S.

“Josh handled an igniter replacement on a 29 year old furnace and cleaned it to be sure it worked until the furnace can be replaced.”

– Johnnie K.

“Ulises was great, as always. He’s been our tech for about 3 yrs now and he’s always on time, prepared, professional and helpful. When there’s a cheap, easy fix I can do myself he’ll tell me in order to save me from bigger charges. Kappler has been our HVAC contractor for 8 yrs and we’ve always been very satisfied.”

– Ken D.

“The technician did a great job. He explained what he would, could and did do very succinctly and the outlet/light are working perfectly now, thanks!”

– Melissa H.

“We have used Kappler since Mike started the firm and are never disappointed. Today our tenants informed me the the furnace wasn’t working. We made a quick call and Christie was able to get Josh out there within an hour. Josh was prompt and quickly diagnosed the issue. All is well and the tenants are toasty. They said he was “super sweet” which is a nice rating for college coeds! Thanks again team Kappler!”

– Leslie S.

“Nick arrived on time and very efficiently provided the service my furnace needed. He clearly explained the service options Kappler offers. His final report was presented immediately and covered all areas of his visit. The inspection was thorough and quick. Nothing was overlooked.
Thank you”

– Louise S.

“Brent was absolutely outstanding!! Truly haven’t ever had a home repair that went so smoothly when I was anticipating the worst. Because of him we will never use anyone else but Kappler Mechanical. Can’t recommend enough!”

– Jane J.

“Nick was great! Very thorough, honest and friendly. He was able to explain clearly what was going on and did his best to solve the issue. Unfortunately our 28 year furnace is on its last leg. Even with that, there was no sales pressure from him. Because of that we will definitely use Kappler to get our new furnace!”

– Marty N.

“Nick was excellent! He kept me aware of his trouble shooting efforts and the steps he took to make sure the heat would be working ahead of the upcoming snow storm. I really appreciated his professionalism and thoroughness. Would recommend to anyone.”

– Greg O.

“Kappler is a first-class service. The technicians were friendly, knowledgeable, and professional. Everything went according to plan and they did an excellent job. Highly recommend!”

– Thane R.

“Ulysses did a great job. Very complete in finding the problem and then fixing it. He went above and beyond the call. Appreciate explaining the problem and the maintenance plan.”

– Gloria L.

“Ulises was terrific! He has serviced our HVAC system before. He let us know that you also have a master electrician now which will come in handy in the future. We trust everyone at Kappler and are always recommending them to anyone who needs HVAC work. We love our Trane system. Thanks.”

– Therese F.

“Great maintenance and service! Arrived on time and communications were superb. Helped with surge protection installation to protect our unit. Once job was done made sure system was working and that area was clean.”

– John P.

“Great experience. Nick was very friendly and keep things simple. Gave great updates and specific information which was very helpful.”

– David N.

“So impressed with the service I got from Josh. He was very thorough and took time to explain things to me!! I appreciated that. Thanks for making it all so easy.
I felt comfortable with the things he was doing and the suggestions he had. I also felt that the fee was very reasonable. Thanks”

– Jane W.

“Nick was so polite and very knowledgeable. He explained what maintenance work would be performed and answered all my questions. He followed up on a few of my questions to ensure the furnace was performing satisfactorily. Nick’s inspection was very complete of all the inspection list items. I was so impressed with his mannerism and work ethic the I will request Nick for my next maintenance appointment.”

– Susan T.

“Kappler, as usual, provided very prompt and professional attention to correct a small repair issue. Once I contacted Kappler about it, they sent out 2 technicians to our home the first thing on the next morning. They fixed the issue in about 10 minutes time, thanks to their expertise and efficiency. Kappler has my vote of confidence for reliability, professionalism, and friendly service.”

– David S.

“Nick was prompt, personable, professional, and thorough. He welcomed questions and provided expert answers. He has great “furnace-side manners.” I would recommend Nick, “Dr. Furnace,” to anyone. Nick is certainly an asset to the Kappler Team!”

– Dennis W.

“Nick did a thorough job with the fall maintenance service. He was friendly, respectful, and professional. As always, I was impressed with Kappler’s excellent customer service.”

– Patti B.

“Nick was professional, personable, knowledgeable, patient and reassuring with our questions. He discovered and fixed a clogged drain from the AC coil that had overflowed and caused us some consternation. He found a slowly failing igniter that he reassured may still be OK for awhile, but because we had been previously warned a couple of times, we decided to replace it. He discussed alternatives to our slowly failing Trane Clean Effects air cleaner and advised us on heat pumps since we are consider installing solar.”

– Dan D.

“Nick was honestly one of the kindest and thorough service people I’ve ever worked with. He was on time, professional and friendly. He was in my home for over 2 hours cleaning and servicing my furnace and air conditioner. He didn’t oversell and explained everything to a tee. Kappler always has the best service people!”

– Ana B.

“Ben Hawley was great, very efficient, and knowledgeable. Would definitely recommend Kappler to friends in the future.”

– Tina S.

“Ulises Felipe is efficient, knowledgable, and highly capable. He’s done furnace and A/C maintenance for us for several years, and his service is always appreciated.”

– Gail B.

“The technician was on time, paused to explain what he was doing on several occasions, and left everything in better shape than when he found it. Another satisfying visit from the Kappler team.”

– Tim N.

“There’s peace of mind with Kappler’s maintenance. And I appreciate the time Ulises took to explain HVAC system functions and maintenance items. I like knowing the how and why of our systems operation.”

– Mike V.

“Ulises is always on time and extremely professional. I had an issue with my AC unit and he diagnosed and fixed it, much to my relief on these hot days. I only trust Kappler to maintain my system because of their outstanding customer service.”

– Charles N.

“Beck Halbeisen and Kappler team members finished installing and testing a ductless mini-split system in our home today. Beck also did a thorough job of explaining operational and maintenance details to us. We are pleased with the system and look forward to using it in the coming years.”

– Jack D.